1. Overview

This Privacy Policy explains how 𝒒𝒖𝒆𝒏𝒅𝒂𝒍𝒊𝒔™, operated by Beijing Ruixing Yaoyang Technology Co., Ltd., collects, uses, shares, and protects personal information when you visit quendalis.com, contact us, or make a purchase. Our storefront uses Shopify technology and service providers to facilitate store operations.

2. Information We Collect

• Contact and identity details, such as name, email address, telephone number, and shipping or billing address.
• Order details, such as purchased items, transaction status, returns, and customer-service communications.
• Payment-related information processed by checkout/payment providers; we do not need customers to email full card numbers to us.
• Technical and usage information, such as browser or device information, IP address, cookies, page visits, and referral data, subject to applicable settings and law.

3. How We Use Information

• To fulfill purchases, process payments, arrange delivery, and provide order updates.
• To answer questions, address returns, resolve disputes, and provide customer support.
• To maintain the security and functionality of our website, detect misuse, and comply with legal obligations.
• Where permitted and subject to applicable choices, to understand shopping preferences and send promotional communications.

4. Cookies and Analytics

Our site and service providers may use cookies or similar technologies for essential store functions, analytics, and potentially advertising. You may manage cookies through browser or available site settings. Disabling some cookies may affect site features.

Where required by law, we will request appropriate consent before using non-essential cookies.

5. Sharing and International Processing

We may share necessary information with Shopify, payment service providers, shipping carriers, technical vendors, customer support partners, professional advisers, and authorities where legally required. Such parties may process data in countries different from your own, subject to applicable safeguards and contractual protections. We do not sell personal information in exchange for money as part of ordinary order fulfillment.

6. Retention and Security

We retain information only for as long as reasonably necessary for business, transaction, tax, accounting, fraud-prevention, dispute-resolution, and legal purposes. We use reasonable organizational and technical protections; no internet transmission or storage system is completely risk-free.

7. Your Privacy Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, or restriction of certain processing, or to object to processing and withdraw applicable consent. You can also unsubscribe from marketing messages using the unsubscribe link provided in those emails.

For privacy requests, email service@quendalis.com. We may need to verify your identity before acting on a request. Applicable law may provide exceptions.

8. Children and External Links

Our store is not directed to children, and we do not intentionally collect personal information from children in violation of applicable law. Our website may contain third-party links whose privacy practices are governed by their own policies.

9. Policy Updates and Contact

We may update this policy when our practices, service providers, or applicable legal obligations change. An updated version will be posted on this page. For privacy questions, use the company contact details displayed at the top of this page.