1. Return Requests

If you are not satisfied with an eligible purchase, please contact service@quendalis.com within 30 calendar days after delivery to submit a return request. The 30-day period is measured in calendar days, including weekends and public holidays, starting from the day after the order is delivered.

Please include your order number, the reason for your return request, and clear photos where relevant.

Our customer support team will normally review your return request and respond within 1–3 business days after receiving the necessary information. If additional details are required, we will contact you by email.

Please do not send merchandise back until our team has provided return authorization and the appropriate return address. This return destination may differ from the registered business address above.

2. Eligibility and Item Condition

• Items requested for a standard return should be unused, in their original condition, and with original packaging, components, and accessories where reasonably available.
• Products damaged by misuse, improper installation, modification, excessive handling, or normal wear may not qualify for a change-of-mind return.
• Items identified as final sale or non-returnable before checkout may be excluded from voluntary returns, except when mandatory consumer law provides otherwise.
• If an item has already been assembled or used, please disclose its condition; we will review available options and applicable rights.

3. Damaged, Defective, Wrong or Missing Items

If a product arrives damaged, defective, incorrect, or incomplete, contact us promptly and provide clear photos of the product, outer packaging, shipping label, and the affected parts where possible. We will assess the issue and, when verified, offer an appropriate replacement, missing part, refund, or other legally required remedy.

For verified errors attributable to us, we will cover reasonable necessary return-shipping costs or provide an alternative solution.

4. Return Shipping Costs

For a change-of-mind return or an item ordered by mistake, the customer is generally responsible for return shipping, unless we agree otherwise or applicable law requires a different outcome. Original shipping fees are not normally refundable for voluntary returns, except where required by law. We recommend using a trackable shipping service.

Do not incur substantial return costs before we confirm the return destination and process.

5. Refund Review and Processing

Once your authorized return has been delivered to our designated return facility, our team will normally inspect the returned item within 2–5 business days. During this inspection, we will verify the product's condition, completeness, and eligibility under this policy.

After the inspection is completed, we will notify you by email whether your refund has been approved or declined, including the reason where applicable.

For approved returns, we will normally initiate the refund to your original payment method within 1–3 business days after refund approval, where that payment method remains available.

Bank and Payment Provider Processing Time: After we initiate your refund, it typically takes an additional 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider. This is separate from our refund processing time and is outside our direct control.

If a return does not meet the disclosed eligibility conditions, we may decline a voluntary refund, subject to any statutory consumer protections.

For the purposes of this policy, business days are Monday through Friday, excluding weekends and public holidays. Processing timelines may be extended if additional verification is required, and we will provide updates when reasonably possible.

6. Exchanges and Cancellations

For a different size, style, or item, please contact us first so that availability and the appropriate process can be confirmed. Order cancellation requests should be sent as soon as possible; cancellation may not be possible after dispatch.

Nothing in this policy limits non-waivable rights available to you under applicable consumer-protection laws.