1. Order Processing

At 𝒒𝒖𝒆𝒏𝒅𝒂𝒍𝒊𝒔™, we aim to process and prepare orders for shipment within 1–3 business days after successful payment confirmation. During this period, our team verifies order details, checks product availability, and prepares your office organization essentials for dispatch.

Business days are Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing may take longer during peak shopping seasons, promotional events, or unexpected inventory delays. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

2. Shipping Destinations and Costs

Available delivery destinations and any applicable shipping charges are determined at checkout. If an address cannot be served, the checkout may not offer a shipping option, or our team may contact you to discuss alternatives. Please confirm the total cost before submitting your order.

3. Delivery Estimates

After your order has been processed and dispatched, standard shipping is estimated to take approximately 7–15 business days, depending on the destination, selected shipping service, and carrier operations.

Including the usual 1–3 business days required for order processing, the total estimated time from order confirmation to delivery is approximately 8–18 business days.

All delivery estimates are calculated in business days (Monday through Friday, excluding weekends and public holidays). These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may be affected by customs inspections, weather conditions, carrier disruptions, seasonal shipping demand, remote delivery locations, or incomplete address information.

If you have a time-sensitive requirement, please contact support before ordering; we cannot promise a specific delivery date unless expressly confirmed.

4. Tracking and Delivery

When tracking is provided by the carrier, shipment details will be shared after dispatch. Carrier tracking may take some time to update. Make sure your email address, recipient name, and shipping address are complete and accurate.

If delivery appears delayed or tracking says delivered but the parcel is missing, contact us with your order number so we can help investigate with the carrier.

5. Customs, Duties and Taxes

For international deliveries, import duties, customs fees, and local taxes may apply depending on the destination. Any amounts collected by us will appear at checkout. Charges imposed separately by customs or delivery authorities may be the customer’s responsibility unless otherwise stated during checkout or required by law.

6. Incorrect Address, Lost or Damaged Parcels

Contact us promptly if you notice an address error; changes cannot be guaranteed after processing or dispatch. For suspected loss, shipping damage, or delivery problems, email service@quendalis.com with your order number and supporting information. We will review the case and follow applicable consumer rights and carrier procedures.